Conditions for Returns
1.The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
2.The product must include the original tags, user manual, warranty cards, freebies and accessories
3.The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.
1.If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date
2.For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
3.For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
Valid reasons to return an item
1.Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
2.Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
3.Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
Issuance of Refunds
1.If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
2.The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:
3.Please note that this policy does not apply to Daraz Global products.
Payment Method Refund Option Refund Time
All Refund Voucher 1-2 working days
Debit or Credit Card Debit or Credit Card Payment Reversal 5-7 working days
Cash on Delivery (COD) Bank Deposit 4-5 working days
imgsy Voucher Refund Voucher 1-2 working days